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This document is intended as a general primer for customers in outsourcing transactions. As a general purpose primer, not all of the items in this primer will apply to all transactions or issues. Although most of the issues are of interest to both vendors and customers, this primer will provide the backdrop for potential outsourcing customers in the Philippines, and the current status of the outsourcing or IT-enabled services industry.

TABLE OF CONTENTS

I. INTRODUCTION


  A. Background
  B. Outsourcing Categories
  C. Benefits of Outsourcing
  D. Choosing an Outsourcing Partner
    1. Strategic Planning: Determine Company’s Needs
    2. Set Standards
    3. Evaluate Vendors/Providers
    4. Review The Proposals and the Providers
    5. The Contract and Execution

II. PHILIPPINE COMPETITIVE ADVANTAGE

  A. The Philippine’s Outsourcing Record
  B. As An Outsourcing Hub
  C. Low Cost, High Margins
  D. Government Policies
  E. Tax and Tariff

III. OVERVIEW OF THE PHILIPPINE OUTSOURCING COMPANY

  A. OUTSOURCING INDUSTRIES
    1. Customer Contact Center Industry
    2. Medical Transcription
    3. Animation
    4. Shared Financial & Accounting Services
    5. Software Development Services
  B. Success Stories
  C. Directory
    1. Software Development
    2. Shared Financial Services
    3. Medical Transcription
    4. Contact/Call Center
    5. Animation
       

   
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